Privacy Policy

1. Introduction

Welcome to Orchid Decor ("Company", "we", "our", or "us"). Orchid Decor is a brand of Grow Magnet Ltd, a company registered in the United Kingdom. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.


2. Who We Are

Company Name: Grow Magnet Ltd
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Registration Number: 16221056 
Email: support@growmagnet.co.uk


3. What Information We Collect

When you use our website and services, we may collect the following personal data:

  • Contact Information: Name, phone number, email address.
  • Project Details: Information you provide about your bathroom tiling or home improvement needs.
  • Website Usage Data: IP address, browser type, and how you interact with our website (collected via cookies, see Section 7).


4. How We Use Your Data

We collect and process your data for the following purposes:

  • To connect you with a contractor for the requested service.
  • To communicate with you regarding your inquiry.
  • To improve our services by analyzing website traffic and user behavior.
  • To comply with legal obligations and prevent fraudulent activity.


5. Legal Basis for Processing Data

Under UK GDPR, we process your personal data based on:

  • Consent – You explicitly agree to us collecting and sharing your data when submitting a form.
  • Legitimate Interest – To provide and improve our services.
  • Legal Obligation – If required by law.


6. Who We Share Your Data With

We only share your data with:

  • Trusted contractors who provide the services you requested.
  • Service providers who help us run our website and business (e.g., hosting providers, analytics services).
  • Authorities if legally required.
  • We do not sell or rent your personal data to third parties.


7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Improve website functionality.
  • Analyze visitor behavior and enhance user experience.
  • Store user preferences.
  • You can manage cookie settings in your browser. For more details, see our Cookie Policy.


8. Data Retention – How Long We Keep Your Information

We keep personal data only as long as necessary:

  • Leads that do not result in a job: Deleted within 30-90 days.
  • Completed jobs: Stored for up to 12 months for reference.
  • Legal requirements: If necessary, we may keep data longer to comply with legal obligations.


9. Your GDPR Rights

Under UK GDPR, you have the right to:

  • Access your data – Request a copy of your personal data.
  • Correct your data – Ask us to update or correct inaccurate information.
  • Delete your data – Request data deletion when no longer needed.
  • Restrict processing – Limit how we use your data.
  • Object to processing – Withdraw consent for marketing (if applicable).

To exercise your rights, contact us at support@growmagnet.co.uk


10. Data Security

We take data security seriously and use industry-standard measures to:

  • Protect data from unauthorized access, loss, or misuse.
  • Restrict access to personal data only to authorized personnel.
  • Use secure servers and encryption where appropriate.


11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.


12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services constitutes acceptance of any updates.


13. Contact Information

For any privacy-related concerns, please contact us at: Grow Magnet Ltd
support@growmagnet.co.uk
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ


By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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